🐾 Pawp Culture – Frequently Asked Questions (FAQ)
1. Where are your products made?
All items are made fresh on demand through our US fulfillment partner, Tapstitch. This ensures high-quality prints and reduces waste.
2. How long is processing time?
Processing usually takes 1–6 business days.
During holidays or sale periods, it may take slightly longer.
3. How long does shipping take?
United States: 5–7 business days (5–12 with delays)
Canada: 7–15 business days
UK & EU: 7–18 business days
Australia & NZ: 7–18 business days
Asia: 7–15 business days
Rest of World: 10–20 business days
You will receive a tracking email once your order ships.
4. Do you ship internationally?
Yes! Pawp Culture ships worldwide.
Customs or import duties may apply depending on your country.
5. Can I change or cancel my order?
Because each item is made-to-order, we can only make changes within 12 hours of placing your order.
After production begins, we cannot cancel or modify the order.
If you need help, contact us immediately at info@pawp-culture.com
6. What if I ordered the wrong size?
Please double-check your size using our Size Guide before ordering.
Since everything is produced on demand, we cannot offer free size exchanges at the moment.
If your item arrives damaged or incorrect, we will replace it at no cost.
7. What is your return policy?
We accept returns and replacements for:
- damaged items
- misprints
- incorrect products
We do not accept returns for:
- buyer’s remorse
- wrong size chosen
- change of mind
For help, email us with your order number and photos of the issue.
8. My tracking hasn’t updated—what should I do?
Tracking may take 24–48 hours to update.
If it hasn’t moved in 7 days, contact us—we’ll check with the carrier.
9. What if my package is lost?
If your order is lost in transit, we will help investigate with the shipping carrier.
After 30 days with no delivery, we can issue a replacement.
10. Can items arrive separately?
Yes. To ship faster, items in your order may come from different facilities and arrive in separate packages.
11. How do I contact customer support?
You can reach us anytime at info@pawp-culture.com
We’re a small team, but we usually respond within 24 hours.
12. Do you offer gift notes or wrapping?
At the moment, we don’t offer gift packaging, but you may send your order directly to the recipient.
13. What payment methods do you accept?
We accept major credit/debit cards, Shop Pay, PayPal, and other secure payment methods available at checkout.